RemoWake connects two iPhones. One person sets time-anchored reminders; an older relative receives them, agrees to each one, and ticks it off when done.
Write to support@remowake.app. Please say which phone the problem is on — the one that sets reminders, or the one that receives them.
iOS lets an alarm ring through Silent mode, but not below the ringer volume. If the side buttons have turned that volume down, the alarm still fires — quietly. On the receiving phone open Settings → Sounds & Haptics, turn Change with Buttons off, and raise the slider. No app can read or change this setting on your behalf.
Open RemoWake on the receiving phone and press Refresh. If it reports no connection, check that phone's internet. Reminders already accepted keep ringing even with no connection — only changes need the network.
Every reminder has to be accepted on the receiving phone before it is scheduled. Until then it waits as a question. Nothing rings without agreement, and that is deliberate.
You can end a pairing from the app at any time. To have everything we hold erased from our servers, write to privacy@remowake.app. Tell us which role the phone had (sets reminders, or receives them), the names shown in the app, and roughly when it was paired — that is enough for us to find the records. Erasure is completed within 30 days.
If you set reminders, sign in to the same Apple ID on the new device and open RemoWake: the people you help appear there. If you receive reminders, ask the person who sets them for a new pairing code.
Plans are managed by Apple: Settings → your name → Subscriptions. The person who receives reminders never pays and is never asked to.